Originally, Slack didn’t have as many capabilities that made that work entirely possible. This past quarter has certainly proved it’s a platform where employees can work together regardless of physical location. In order to understand why Slack is a major part of so many influential companies, one also has to understand that Slack is MUCH more than workplace text-messaging. Most notably, Slack’s second-largest customer IBM (second only to Amazon now) trusts the app for workplace communication for all 350,000 of its employees. Among Slack’s client-base are media companies like Fox and BBC, the retail giant Target, Airbnb, Pinterest, Lyft, and the list goes on and on. Slack is already the communication home to a significant number of major companies. Slack allows Amazon to better utilize both synchronous and asynchronous communication, introducing employees to instant messaging as well as announcements or questions that don’t have to be answered right away. Their corporate media team can have both video and print channels. Questions meant for engineers now belong in the FC’s engineer channel. In 2016, non-Seattle Amazon employees would even discuss their newest hacks and tricks for email filter rules on a WEEKLY basis. It was only a few years ago that Outlook was the communication tool of choice for Amazonians. Functionality is centered around multiple existing channels. Slack, as you well know, is a collaboration app meant for internal communication within companies. As you may have read, Amazon recently announced a partnership with the workplace chat app, Slack. He’s always expanding and looking for ways to become more efficient. With 840,000 employees, internal communication is incredibly important - especially considering the number of teams and time zones that Amazon works across.
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